Here's a little backstory-
I am in the process of choosing paint colors with which to (hire someone to) paint my kitchen. I happened to be at Home Depot recently and found 6 colors that I wanted to try out by painting swatches in the kitchen so I could narrow it down to 2. Well, when I went back (kids in tow) I found out that Home Depot doesn't do 'test' cans, so I had to buy a quart of each. (Here's where I should have turned around and just gone to the paint store, but I didn't. Dumb me.) When I picked up my 6 quarts, I immediately noticed that two of them looked like the wrong color. I took them home anyway, thinking that maybe it just needed to be mixed or something. Well, they were in fact wrong.
So, I went back today. I took my two incorrectly mixed quarts back to the paint department, and Paint Department Boy and I puzzled over what went wrong, until it was noticed that he had used the wrong base. Okay then, he started the process of mixing two new cans and I went off and wandered around the store. When I came back, Paint Department Boy was very apologetic and said that he had one ready but he'd accidentally dropped the other can and it spilled, so he had to do a new one. Finally it was done, and he apologized profusely for the errors and marked my two original cans 'Ok to return' so I could go through the return line.
Here's the exchange I had: (I'll refer to as 'Chubby' and 'Chain Smoker')
Me- 'The paint department mixed these wrong, so I need to exchange them for these two new ones'.
Chubby (looks a paint cans and stares at receipt)- 'These aren't on here ma'am.'
Me (pointing at receipt)- 'It's right here. I originally bought 6.'
Chubby- 'Okay, but this says 'K&B' and this can is Behr.'
Me (pointing at can)- 'K&B means 'kitchen & bath''.
Chubby- 'Oh, okay.'
Now, Chain Smoker looks over from her checkout and says- 'We can't take paint returns. It's not allowed.'
Chubby- 'Well, they marked the cans 'ok to return.''
Chain Smoker- 'Well someone needs to tell that boy back there that it's not allowed!'
Suddenly, I feel bad for Paint Department Boy, thinking about him getting reamed by one of these geniuses.
I interject- 'Well I'm not really returning them, they made a mistake...' (they ignore me)
While common sense might indicate that they can just switch the erroneous cans and the corrected cans, but no. She had to do a cash refund on the first two cans, take the cash out of her till, ring up the other cans and then put the money back in.
I remember the days when Home Depot employees knew stuff and we used to joke about how Lowe's staff were just Home Depot rejects. Now, Home Depot has the *shittiest* customer service, and their return department is staffed with the staff who have the worst people skills ever.
Home Depot, YOU SUCK!